Holiday Inn Express & Suites - Elkhorn - Lake Geneva Area, an IHG Hotel

Everything! I first booked at Crossroads Motel to save money and that was my biggest mistake ever!! The water in the shower and sink of bathroom ran black. Then when they came to try and fix it, it smelled like sewer. they offered another room but the same water system is hooked to that room as well. I rebooked at Holiday inn through bookings.com and I will never again try to save money. I did ask the Crossroads Motel for a refund and they refused to give me one saying that I had to go through bookings.com when my reservation was cancelled due to invalid card. Crossroads management contributes to tell me that I have to contact bookings.com

Friendly, helpful staff when found. Breakfast was decent and had many daily options. Lobby areas are clean and inviting.

Everything in this place looks brand new and super clean. Friendly staff, decent hot breakfast. Stayed in a standard king room. All the finishes and furnishings looked brand new and the room was very clean. The bed sheets were the softest I think I’ve ever felt, the mattress was pretty firm but I prefer that. If you told me I was the first person to stay in this room, I’d believe you, everything was pristine.

The hotel was very clean, fresh and updated, the room itself was very nice, beautiful yet very convenient lighting, the air quality and temperature was excellent, bed was comfortable as well

Loved the nice large room size with places for our suitcases and all our toiletries. Exceptionally clean. Bathroom layout was great.